We would like to hear from you.
Lottery questions, donations and Gift Aid, a complaint, a data request — or simply to find out more about the work. Referrals for support go through the charity's own referral routes.
Send a message
Contact details
Registered office
54–56 Beech Drive, Wistaston, Crewe CW2 8RG
Location
Wistaston, on the south-western edge of Crewe. Her Hub Winsford and the community launderette are in Winsford town centre. Directions and opening times are on her-place.co.uk.
If something has gone wrong
Fundraising and donations
Please tell us first — email support@motherwellcio.com or write to the registered office, and we will acknowledge your complaint within 5 working days and aim to respond fully within 20 working days. If you are unhappy with our final response, you can take a fundraising complaint to the Fundraising Regulator, normally within eight weeks of that response.
The lottery
Complaints about a draw, an entry, a prize or a subscription follow the same internal process, set out in full in the lottery terms. As a small society lottery registered with a local licensing authority, unresolved disputes may be raised with the licensing team at Cheshire East Council or the Gambling Commission.
If gambling is affecting you or someone close to you
Free, confidential help is available 24/7 from the National Gambling Helpline on 0808 8020 133, at BeGambleAware.org and from GamCare. You can ask us to pause your entries or self-exclude at any time — see our responsible gambling page. 18+ only.